acm365 Privacy
Policy

acm365 is a safe and reliable online betting and casino platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This policy will clearly tell you what kind of information we collect, why we collect it, and how we keep it secure.

This privacy policy is consistent with the Digital Security Act enacted by the Government of Bangladesh and applicable data protection regulations. We use SSL encryption technology to keep every transaction and piece of information secure.

We collect various types of information when you use the acm365 platform. This information is divided into two main categories — information you provide and information collected automatically.

1.1 Information You Provide

You provide the following information during account registration and platform use:

• Full name and username
• Date of birth (for age verification — only for those aged 21 or above)
• Email address and mobile number
• Residential address
• National ID number (for identity verification where applicable)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Any information provided when contacting customer support

1.2 Information Collected Automatically

When you browse or use the acm365 platform, the following technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time and duration of access to the platform
• List of pages visited and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction history of betting and gaming activity

acm365 uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are described below:

2.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and transactions (bKash, Nagad, Rocket, bank transfer)
• Managing bonuses, promotions, and VIP benefits
• Providing customer support and technical assistance

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and cybercrime
• Ensuring age verification (21 years or above)
• Complying with applicable laws and regulations
• Protecting platform security and preventing unauthorized access

2.3 Platform Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Planning new services and features

2.4 Communication

• Sending important account-related notifications
• Informing you about relevant promotions and offers (based on your consent)
• Sharing information related to responsible gaming

acm365 does not sell or rent your personal information to any third party. However, sharing information may be necessary in certain situations:

3.1 Service Providers

We may share information with trusted third-party service providers who process payments, provide technical support, or perform data analysis on our behalf. These providers operate under our instructions and may not use your information independently.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable legal requirements.

3.3 Fraud Prevention

Relevant information may be shared with regulatory authorities to comply with anti-money laundering (AML) rules and to investigate fraudulent activity.

3.4 Business Transfer

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, the new entity will be bound by the terms of this privacy policy.

acm365 uses industry-standard technology and processes to keep your personal information secure:

4.1 Technical Security

• SSL Encryption: All data transmission is secured by SSL/TLS encryption
• Two-Factor Authentication: An additional layer of security when logging into your account
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Regular Security Audits: Periodic reviews to identify platform vulnerabilities

4.2 Organizational Measures

• Only authorized staff may access personal information on a need-to-know basis
• Staff receive regular privacy and data protection training
• Third-party partners are bound by data protection agreements

However, no transmission of information over the internet is completely secure. While we make every effort to protect your information, we cannot guarantee 100% security. It is also your responsibility to keep your account password confidential and to use a strong password.

The acm365 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform (login sessions, security)
• Functional Cookies: Used to remember your preferences and settings
• Analytical Cookies: Used to measure and improve platform usage

5.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may limit some features of the platform. Most modern browsers offer cookie management options.

acm365 retains your personal information for as long as necessary or as required by legal obligations:

• Information for active accounts is retained from account opening until closure
• Financial transaction records are kept for a defined period after account closure in accordance with applicable law
• Certain information must be retained for an extended period under anti-money laundering regulations
• If a dispute or legal process is ongoing, related information is retained until it is resolved

Once the retention period ends, we securely delete or anonymize the information so that no individual can be identified.

acm365 respects your rights over your personal information. You have the following rights:

7.1 Right to Access

You may request a copy of the information we hold about you at any time.

7.2 Right to Rectification

If your personal information is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfilled if there are legal obligations or legitimate interests involved.

7.4 Right to Object to Processing

You may opt out of marketing communications. Email us at [email protected] or let us know via 24/7 live chat.

7.5 Exercising Your Rights

To exercise any of the above rights, contact our support team by email: [email protected]. We will respond to your request within the applicable legal timeframe.

acm365 provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

We conduct an age verification process during account registration. If we receive information that a minor is using an account, we will immediately close that account and delete all associated information.

acm365's servers and data processing infrastructure may operate outside of Bangladesh. In such cases, your information may be transferred to and processed in other countries, where data protection laws may differ.

We ensure that such transfers are always completed under appropriate safeguards. Data processing agreements are established with third-party processors to ensure your information receives adequate protection.

acm365 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email
• Changing the "Last Updated" date at the top of this page

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore encourage you to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy or the handling of your personal information, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

We take every complaint seriously and try to resolve it as quickly as possible. Your information is protected at acm365 — that is our commitment.